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Senior Systems Analyst - M&A IT Service Management

Company: Aditi Consulting
Location: Ashburn
Posted on: June 25, 2022

Job Description:

Position Title: Senior Systems Analyst - M&A IT Service ManagementLocation: Ashburn, VADuration: 6+ months Contract (Possible Ext.)Job Description:The Sr. Systems Analyst, IT Service Management - M&A will be responsible for assisting and facilitating the up-front planning and subsequent execution of M&A ITSM initiatives for acquired entities. This hands-on position will serve as part of Product Reliability Engineering organization, providing oversight, coordination, and delivering the activities supporting successful M&A ITSM activities. This position interacts with a wide range of stakeholders both within Operations and Infrastructure and, also with cross-functional teams, including Project Managers leading the M&A initiative.Responsibilities:

  • Strong understanding of overall ITSM process management and Service Now
  • Experience in working on complex, cross-functional, time-sensitive projects and manage multiple projects simultaneously to meet deadlines
  • Strong communication and interpersonal skills, particularly interfacing with senior professionals; highly collaborative
  • Ability to influence and drive team members to make decisions and utilize standardized tools that have been developed for the team's use
  • High energy and comfortable with working in a fast-paced environment
  • Works directly with the M&A Integration leads and M&A Project Managers to assist, facilitate and support M&A integration activities within ITSM Service Management team primarily focused on ensuring successful onboarding of our Acquired Entities (M&As) from an ITSM perspective as well as ensuring services moving into production are operationally ready.
  • Assist in defining and maturing the M&A integration processes for Release, Change, Incident, Problem and Knowledge management process.
  • Build extensive data models and run sensitivity analysis to evaluate the business value of multiple scenarios in terms of IT infrastructure/software usage to determine best possible solution for Visa Technology.
  • Conduct ongoing analysis of M&A ITSM processes and capture knowledge from existing integration professionals through observation and assessment
  • Assist product owners with execution of technology strategy, keeping a view of the operating expense impact of key decisions
  • Utilize advanced knowledge of SQL scripting to run complex queries to extract data from multiple sources and normalize it based on technical discussions.
  • Assist in the creation of standardized ITSM service now reporting for different stakeholders including executive management
  • Operate with a fair degree of independence, dealing with senior professional staff and managers
  • Strong knowledge in Service Now reporting to build reports
  • Work with Reporting team to build and publish interactive dashboards using business intelligence or tableau tools to help technology leaders understand M&A scorecard and metricsRequired Qualifications:
    • 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD)
    • 3 or more years of experience in M&A IT Service Management Integration.Nice to Have (Not mandatory):
      • Extensive/Deep knowledge with Excel and Power Point
      • To have technical background to understand the key infrastructure products and understand the core concepts behind "running IT like a business"
      • Solid analytical and problem-solving skills; ability to think beyond the problem at hand
      • Understanding of data centers and IT frameworks preferred
      • Ability to collect and analyze relevant quantitative and qualitative data sets
      • Strong communication skills including written, oral, and presentation abilities
      • Prior experience in M&A technology integration, preferred
      • Organizational agility and the ability to influence stakeholders and various levels and business functions

Keywords: Aditi Consulting, Germantown , Senior Systems Analyst - M&A IT Service Management, Executive , Ashburn, Maryland

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