Service Manager - Reston, VA - $55,141
Company: Wayforth
Location: Ashburn
Posted on: June 25, 2022
Job Description:
Salary Range $55,141.00 - $55,141.00 WayForth is the Nations
largest provider of professional home transition services. Founded
in 2016, WayForth is a full-service client focused company,
providing move management, move solutions, clear- out solutions,
and financial solutions. We provide an end-to-end, top-notch
service to our clients from Charlotte to Maine on the East Coast
and from California to Washington on the West Coast.
General Summary of the Position:
Supervises crews of movers and field service technicians in the
moving of personal belongings of clients. Oversight of scheduled
move and clear out projects. This position is considered to be a
field role. Relocation Managers should aim to be in the field at
least 80% of the time. At a minimum, we require that the Relocation
Manager will be in the field four days out of fiveday workweek.
Essential Functions:
- Scheduling and staffing of movers and field service
technicians
- Conduct estimates of projects that may require specialized
techniques or equipment
- Assess training needs of staff; then arrange for or provide
appropriate instruction.
- Collaborate with movers and managers to solve work-related
problems.
- Conduct staff meetings to relay general information or to
address specific topics such as safety.
- Estimate material, time, and staffing requirements for a given
project, based on work orders, job specifications, and
experience.
- Evaluate employee performance and prepare performance
appraisals.
- Perform the same work duties as those whom they supervise,
and/or perform more difficult or skilled tasks or assist in their
performance.
- Plan work schedules and assign duties to maintain adequate
staffing levels, to ensure that activities are performed
effectively, and to respond to fluctuating workloads.
- Prepare and maintain work records and reports that include
information such as employee time and wages, daily receipts, and
inspection results.
- Provide assistance in balancing books, tracking, monitoring,
and projecting a unit's budget needs, and in developing unit
policies and procedures.
- Recommend or initiate personnel actions such as promotions,
transfers, and disciplinary measures.
- Resolve personnel problems, complaints, and formal grievances
when possible, or refer them to higher-level supervisors for
resolution.
- Review work throughout the work process and at completion, in
order to ensure that it has been performed properly.
- Transmit and explain work orders to movers.
- Check specifications of materials loaded or unloaded against
information contained in work orders.
- Counsel employees in work-related activities, personal growth,
and career development.
- Inform designated employees or departments of items loaded, and
problems encountered.
- Inspect equipment for wear and for conformance to
specifications.
- Inspect job sites to determine the extent of maintenance or
repairs needed.
- Inventory supplies, and requisition or purchase additional
items as necessary.
- Participate in the hiring process by reviewing credentials,
conducting interviews, and/or making hiring decisions or
recommendations. Requirements:
Education:
- High School diploma or equivalent; 1 - 3 years related
experience or training; or equivalent combination of education and
experience. Experience:
- A minimum of three years of responsible leadership experiences
in management or supervisory positions. Skills/Certifications
- A current drivers license.
- Ability to work independently and as a member of a team.
- Ability to work efficiently and quickly in a fast-paced,
everchanging environment.
- Ability to create and utilize best practices and operational
efficiencies to complete tasks accurately and on-time
- Experience with MS Office software (Word, Excel, PowerPoint,
Outlook, Publisher).
- Demonstrated abilities to problem solve and allocate
resources.
- Ability to operate and maintain office equipment.
- Ability to perform basic accounting procedures.
- Ability to prioritize and operate with the customers experience
as a top priority.
- Maintain a clean and well-groomed appearance.
- Be consistently friendly and professional with strong
interpersonal skills and the ability to communicate effectively
with clients, referral partners, vendors and team members.
- Strong environment scanning skills and the ability to
anticipate and resolve problems.
- Able to objectively evaluate situations and make effective
decisions. WF1
Keywords: Wayforth, Germantown , Service Manager - Reston, VA - $55,141, Executive , Ashburn, Maryland
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