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Service Manager - Reston, VA - $55,141

Company: Wayforth
Location: Ashburn
Posted on: June 25, 2022

Job Description:

Salary Range $55,141.00 - $55,141.00 WayForth is the Nations largest provider of professional home transition services. Founded in 2016, WayForth is a full-service client focused company, providing move management, move solutions, clear- out solutions, and financial solutions. We provide an end-to-end, top-notch service to our clients from Charlotte to Maine on the East Coast and from California to Washington on the West Coast.


General Summary of the Position:


Supervises crews of movers and field service technicians in the moving of personal belongings of clients. Oversight of scheduled move and clear out projects. This position is considered to be a field role. Relocation Managers should aim to be in the field at least 80% of the time. At a minimum, we require that the Relocation Manager will be in the field four days out of fiveday workweek.


Essential Functions:

  • Scheduling and staffing of movers and field service technicians
  • Conduct estimates of projects that may require specialized techniques or equipment
  • Assess training needs of staff; then arrange for or provide appropriate instruction.
  • Collaborate with movers and managers to solve work-related problems.
  • Conduct staff meetings to relay general information or to address specific topics such as safety.
  • Estimate material, time, and staffing requirements for a given project, based on work orders, job specifications, and experience.
  • Evaluate employee performance and prepare performance appraisals.
  • Perform the same work duties as those whom they supervise, and/or perform more difficult or skilled tasks or assist in their performance.
  • Plan work schedules and assign duties to maintain adequate staffing levels, to ensure that activities are performed effectively, and to respond to fluctuating workloads.
  • Prepare and maintain work records and reports that include information such as employee time and wages, daily receipts, and inspection results.
  • Provide assistance in balancing books, tracking, monitoring, and projecting a unit's budget needs, and in developing unit policies and procedures.
  • Recommend or initiate personnel actions such as promotions, transfers, and disciplinary measures.
  • Resolve personnel problems, complaints, and formal grievances when possible, or refer them to higher-level supervisors for resolution.
  • Review work throughout the work process and at completion, in order to ensure that it has been performed properly.
  • Transmit and explain work orders to movers.
  • Check specifications of materials loaded or unloaded against information contained in work orders.
  • Counsel employees in work-related activities, personal growth, and career development.
  • Inform designated employees or departments of items loaded, and problems encountered.
  • Inspect equipment for wear and for conformance to specifications.
  • Inspect job sites to determine the extent of maintenance or repairs needed.
  • Inventory supplies, and requisition or purchase additional items as necessary.
  • Participate in the hiring process by reviewing credentials, conducting interviews, and/or making hiring decisions or recommendations. Requirements:


    Education:

    • High School diploma or equivalent; 1 - 3 years related experience or training; or equivalent combination of education and experience. Experience:

      • A minimum of three years of responsible leadership experiences in management or supervisory positions. Skills/Certifications

        • A current drivers license.
        • Ability to work independently and as a member of a team.
        • Ability to work efficiently and quickly in a fast-paced, everchanging environment.
        • Ability to create and utilize best practices and operational efficiencies to complete tasks accurately and on-time
        • Experience with MS Office software (Word, Excel, PowerPoint, Outlook, Publisher).
        • Demonstrated abilities to problem solve and allocate resources.
        • Ability to operate and maintain office equipment.
        • Ability to perform basic accounting procedures.
        • Ability to prioritize and operate with the customers experience as a top priority.
        • Maintain a clean and well-groomed appearance.
        • Be consistently friendly and professional with strong interpersonal skills and the ability to communicate effectively with clients, referral partners, vendors and team members.
        • Strong environment scanning skills and the ability to anticipate and resolve problems.
        • Able to objectively evaluate situations and make effective decisions. WF1

Keywords: Wayforth, Germantown , Service Manager - Reston, VA - $55,141, Executive , Ashburn, Maryland

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