Posted on: June 25, 2022
Dogtopia, the industry leader in dog daycare, boarding, and spa
services has an immediate opening for an energetic, organized,
business-minded individual to lead our team as General Manager.
This is a role for someone with a management and Operations
background who understands hard work, how to deliver and train
others to provide top customer service and ensure a great
environment for the dogs in our care. This person should love dogs-
and, upon successful completion of training, you can even bring
YOUR dog to work with you! What a bonus!Customer Service and
Presentation:As the General Manager, you are responsible to work
with all customers and team members to ensure our customer
experience sets the highest standards and satisfaction of our
customers. Please take a moment and watch this short video to learn
more about the brand:
- Maintains a neat and organized Front Desk team and area at all
times. This includes holding a team to professional clean
- Sets the example for the team o the 3 S's (smile, story, and
satisfaction) and holds them accountable to internal and external
customer service standards.
- Keeps the team members engaged in their duties.
- Strive for high customer review ratings!
- ENJOY your team! GROW your team! And PLAY to your fullest
- Manages groomers including quality control of work, safety,
schedules, and client records
- Utilizes training opportunities for the team such as dog
injuries, billing issues, or customer complaints
- Maintains controllable expenses within budgetary constraints
including forecasting, tracking and ordering supplies, minimizing
payroll, and actively looking for new ways to maximize
- Develops team in up-selling and using dog evaluations to grow
- Communications any concerns or needs to District Manager
proactively and partnering after attempting to resolve issues
- Work with team to assure our Quality of Care sets the standards
for dog care
- Creates staffing schedule and helps monitor daily
- Maintains optimum staffing and development with all
- Leads by example by coaching all on contributing to a positive
- Delivers written performance reviews and gives employees
positive acknowledgment when due!
- Help coach the staff on our Dogtopia-isms
- The Rules by which we, as DOGTOPIANS live by are:
- We LOVE life unconditionally like a dog.
- We STAY loyal to our pack.
- We CHASE the absolute highest standards of safety.
- We PLAY to our fullest potential.
- We TREAT every day like it's the Most Exciting Day Ever!
- Onboard all employees and insure each employee has the correct
amount of training
- Clean and Safe Environment- to ensure our furry friends are
always in a safe and clean environment we take pride in working as
a team to get all the nitty gritty complete.
- Maintain and update cleaning schedule, along with holding
themselves and team accountable to the Dogtopia's safety and
- Inventory Management of cleaning, dog and First aid
- Dismisses dogs proactively with ongoing behavior issues and
monitors action plans to retain those with minor issues.
- It always bring your dog to work day!
- Education in basic dog obedience and training
- Fun, Dynamic team culture
- Career progression based on performance
- Additional certification programs are available
- Competitive wages with flexibility in scheduling
- Paid time off, medical benefits, and company incentivesAbout
DogtopiaDogtopia is one of the early pioneers of dog dayare and
leaders in the pet services industry. RBDH is a leading Dogtopia
multi-unit fanchisee portfolio with presence on the East Coast.Job
types: Full-time, Part-timeEducation: No education requiredWork
Keywords: Dogtopia, Germantown , General Manager, Executive , Herndon, Maryland
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