General Manager

Company: Dogtopia
Location: Herndon
Posted on: June 25, 2022

Job Description:

Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual to lead our team as General Manager. This is a role for someone with a management and Operations background who understands hard work, how to deliver and train others to provide top customer service and ensure a great environment for the dogs in our care. This person should love dogs- and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus!Customer Service and Presentation:As the General Manager, you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers. Please take a moment and watch this short video to learn more about the brand: https://www.youtube.com/watch?v=9FONo1u85eY

• Maintains a neat and organized Front Desk team and area at all times. This includes holding a team to professional clean dress.
• Sets the example for the team o the 3 S's (smile, story, and satisfaction) and holds them accountable to internal and external customer service standards.
• Keeps the team members engaged in their duties.
• Strive for high customer review ratings!
• ENJOY your team! GROW your team! And PLAY to your fullest potential
  Financial Administrative:
  • Manages groomers including quality control of work, safety, schedules, and client records
  • Utilizes training opportunities for the team such as dog injuries, billing issues, or customer complaints
  • Maintains controllable expenses within budgetary constraints including forecasting, tracking and ordering supplies, minimizing payroll, and actively looking for new ways to maximize efficiency
  • Develops team in up-selling and using dog evaluations to grow revenue
  • Communications any concerns or needs to District Manager proactively and partnering after attempting to resolve issues
  • Work with team to assure our Quality of Care sets the standards for dog care
    Team Management:
    • Creates staffing schedule and helps monitor daily schedules
    • Maintains optimum staffing and development with all employees
    • Leads by example by coaching all on contributing to a positive team-oriented culture
    • Delivers written performance reviews and gives employees positive acknowledgment when due!
    • Help coach the staff on our Dogtopia-isms
    • The Rules by which we, as DOGTOPIANS live by are:
    • We LOVE life unconditionally like a dog.
    • We STAY loyal to our pack.
    • We CHASE the absolute highest standards of safety.
    • We PLAY to our fullest potential.
    • We TREAT every day like it's the Most Exciting Day Ever!
    • Onboard all employees and insure each employee has the correct amount of training
    • Clean and Safe Environment- to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete.
    • Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia's safety and cleaning standards.
    • Inventory Management of cleaning, dog and First aid supplies.
    • Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues.
      Benefits:
      • It always bring your dog to work day!
      • Education in basic dog obedience and training
      • Fun, Dynamic team culture
      • Career progression based on performance
      • Additional certification programs are available
      • Competitive wages with flexibility in scheduling
      • Paid time off, medical benefits, and company incentivesAbout DogtopiaDogtopia is one of the early pioneers of dog dayare and leaders in the pet services industry. RBDH is a leading Dogtopia multi-unit fanchisee portfolio with presence on the East Coast.Job types: Full-time, Part-timeEducation: No education requiredWork location: On-site

Keywords: Dogtopia, Germantown , General Manager, Executive , Herndon, Maryland