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Client Manager, Food and Retail

Company: BSI Group
Location: Herndon
Posted on: June 24, 2022

Job Description:

Great that you're thinking about a career with BSI! About the role: Our Auditors cover a variety of specialisms from Aerospace or Medical Devices to Food so you'll be part of a diverse team that have a variety of skills and interests. As we continue to grow, we are always looking for talented, client-focused people who understand the challenges businesses are facing, to join our 250-strong team of Assessors. As a Food Safety Auditor, you'll visit our clients on an almost daily basis, travelling to their sites and gaining a real understanding of their organization. By understanding their business and their challenges, you will be able to help them improve their performance by assessing their organization or products against our management systems. A passion for excellent customer service is vital and our engagement survey results tell us that 94% of our Assessors are encouraged to act with the customer in mind. Our people will tell you that it's a rewarding, challenging job and there's never a dull day - each client is different, so each day and each assessment is different. When asked what is like to work at BSI our Assessors commonly use words such as 'inspirational', 'rewarding', 'challenging' and 'professional'. Food Safety Auditor Essential Responsibilities: Analyze food safety and quality systems, whilst gaining an understanding of the client's organization Responsible for attending any required training and following all procedures/processes/policies within BSI for management of clients, management of a home based office, use of BSI equipment and communication both internal and external to the organization. Responsible for following the training plan developed by the AVP in order to reach assessor status and then lead assessor. Responsible for managing a portfolio of assigned clients based on location and a match of qualifications and client contract requirements. Responsible for contacting clients and scheduling the visits, planning the assessments, making travel plans, conducting the assessments and reporting and managing the results. Responsible for monitoring the client accounts to ensure that records, PointGlobal information, visit cycle, invoicing and other related matters are properly dealt with to assure client satisfaction is maintained. Responsible for leading teams, when necessary, and mentoring and coaching new or inexperienced colleagues as needed to meet the business needs. Any other assignments as needed to meet assessment delivery business objectives Education/Qualifications: B.A. / B.S. in a food related or bioscience field Minimum 2 years in quality assurance or food safety functions in food and beverage production Qualified to audit against FSSC 22000 and SQF food safety standards (qualifications for packaging, transport and storage are a welcome addition) Lead Auditor Course for GFSI benchmarked FSMS or QMS-minimum 40 hours including exam HACCP Training Audits at least 10 audit days What we offer: BSI offers a competitive salary, group-sponsored health and dental, short-term and long-term disability, a company-matched 401k plan, company paid life insurance, 11 paid holidays and 4 weeks paid time off. Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business. BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.

Keywords: BSI Group, Germantown , Client Manager, Food and Retail, Executive , Herndon, Maryland

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