GermantownRecruiter Since 2001
the smart solution for Germantown jobs

Customer Success Manager - Remote

Company: Splunk
Location: Herndon
Posted on: April 10, 2021

Job Description:

Customer Success and Support Baltimore, Maryland Washington, D.C. McLean, Virginia Arlington, Virginia Herndon, Virginia Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we're committed to our work, customers, having fun and most importantly to each other's success. Learn more about Splunk careers and how you can become a part of our journey!Role:Are you passionate about customer success and big data? Are you a true hybrid professional with customer acumen and a proven technical foundation? Then come be a member of Splunk Customer Success, providing mentorship, planning and oversight while demonstrating adoption and technical best practices. The Customer Success Manager (CSM) is the key partner helping our valued customers achieve their strategic objectives and maximum value from their investment in Splunk. Additionally, the CSM serves as the liaison between the customer and the Splunk ecosystem, streamlining partnership with Product Management, Engineering, Professional Services, Education, and others.Responsibilities: I Want To and Can Do That!

  • Orchestrate overall relationship with assigned clients, which will include: Growing adoption, ensuring retention, and happiness.
  • Work with clients to build Customer Success Plans, establishing critical goals, to aid the customer in achieving their objectives.
  • Measure and monitor customer's achievement of critical and key performance indicators, reporting both internally to Splunk Account team and externally to Customer Sponsors and Executives.
  • Establish regular cadence (Weekly, Monthly, Quarterly) with each assigned client, to review executive dashboards, and program status.
  • Cement yourself as a trusted/strategic advisor with customers and drive continued value of our products and services.
  • Work closely with the Splunk Account Team (Account Manager, SE, PS and EDU) to find opportunities for new usage of Splunk across organizational functions.
  • Work to identify and/or develop upsell opportunities.
  • Advocate customer needs/issues cross-departmentally and program-manage customer concerns.
  • Assist and provide expert deployment, operational standard methodologies and establish a Splunk Center of Excellence.
  • Assist in workshops to help customers demonstrate the full value of Splunk solutions and lead periodic partner meetings.
  • Provide insight with respect to the availability and applicability of new products and features.
  • Support Professional Services with scoping, and selling follow-on and new service opportunities.
  • Support Education Services in identifying and recommending staff training opportunities.
  • Identify in cooperation with the Account team the key success criteria for Splunk deployment and drive customer happiness.
  • Act as the Splunk liaison for Splunk technical inquiries, issues or escalations. This will include working with Splunk Support, Product Management (i.e. roadmaps), or others as needed.
  • Maintain current functional and technical knowledge of the Splunk platform and future products.Requirements:I've already done that or have that!
    • 10 + years in a related function with direct customer advocacy and engagement experience in post-sales or professional services functions in Fortune 1000, mid-tier, start-up companies, or Public Sector organizations.
    • Since this role is essential to Splunk's customer success initiative, you will have a rich history of growing customer happiness, adoption, and retention.
    • Confirmed ability to drive continuous product value.
    • Experience developing product use-cases with customers.
    • You will be a strong teammate, but still a self-starter.
    • Since this role is customer facing, you will possess exceptional verbal, written, social, presentation, and interpersonal skills.
    • Thrives in a multi-tasking environment and can adjust priorities on-the-fly while still having the ability to focus on details and be analytical.
    • Good technical and problem solving skills coupled with the ability to provide quick resolution to problems.
    • Prior experience conducting workshops to customers and discussing pros cons of implementing various technologies and business value.
    • You have played in the Enterprise and/or cloud software space.
    • Experience navigating and steering customer engagements to completion with a high level of customer happiness.
    • Estimated travel is 25%. Since travel is based on customer and business need there may be more or less travel depending on location of customers.
    • Must have an active TS clearance
    • Must be a U.S. Citizen#LI - Remote
      We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.Thank you for your interest in Splunk! Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.

      Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor's EEO is The Law notice. Please click here to review Splunk's Affirmative Action Policy Statement.

      Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk's Career Site Privacy Policy.

      Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk's Pay Transparency Nondiscrimination Provision.

      For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

      Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk's website should send comments to accessiblecareers@splunk.com . Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

      Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

      To check on your application click here . You have been redirected to a Splunk job page

Keywords: Splunk, Germantown , Customer Success Manager - Remote, Executive , Herndon, Maryland

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Superintendent
Description: RealStreet Staffing is actively seeking a Superintendent to join our client, a well-established, full service construction company. br The Superintendent is directly responsible for planning, scheduling, (more...)
Company:
Location: Baltimore
Posted on: 04/22/2021

Client Management Representative - Greater Baltimore, MD Area
Description: Job Description:Fidelity Investments' Racial Equity Diversity Pledge-Fidelity believes in, and is committed to, fair and consistent treatment for every associate and customer, and to creating a safe (more...)
Company: Fidelity Investments
Location: Columbia
Posted on: 04/22/2021

Director, Health Program
Description: Job DescriptionThe University of Maryland Marlene and Stewart Greenebaum Comprehensive Center UMGCCC is seeking a Health Program Director to serve as a single point of contact and supervisor for the (more...)
Company: Inside Higher Ed
Location: Baltimore
Posted on: 04/22/2021


Workday Payroll Consultant - Manager
Description: A career in our Workday Human Capital practice, within Workday Consulting services, will provide you with the opportunity to help our clients leverage Workday technology as a tool to enhance and unify (more...)
Company: PwC
Location: Baltimore
Posted on: 04/22/2021

Case Management Director
Description: Only QUALIFIED Healthcare Professionals accepted Corporate Director of Case Management Opportunity with Large Health System in Eastern PA. br
Company: Acuity Search Solutions, Inc.
Location: York
Posted on: 04/22/2021

Business Development Manager
Description: ul li Location: Columbia, MD li Compensation: 40,000- 45,000 li Commission: Bonuses based upon office performance combined with individual goals li Time off: 7 paid holidays, 7 days of paid (more...)
Company: PrideStaff
Location: Columbia
Posted on: 04/22/2021

General Manager
Description: General Manager 21009142 DescriptionCULTIVATING A BETTER WORLDFood served fast doesn't have to be a typical fast food experience. Chipotle has always done things differently, both in and out of our restaurants. (more...)
Company: Chipotle
Location: Owings Mills
Posted on: 04/22/2021

Automotive Store Manager
Description: Company DescriptionJeremy Ruff - District Manager1-717-645-4162 email protected Monro, Inc.Monro, Inc. is one of the nation's largest auto service companies and major tire retailer. We own and operate (more...)
Company: Monro Muffler Brake
Location: York
Posted on: 04/22/2021

Document Specialist -
Description: Immediate need for document specialist who is experienced in print production, scanning, copying
Company:
Location: Baltimore
Posted on: 04/22/2021

Restaurant Assistant General Manager -Severna Park Plaza
Description: Job DescriptionABOUT YOU You're looking for a fun, exciting, yet challenging opportunity in restaurant management. You want a sharp team and a bright future with a growing company. You are an innovator (more...)
Company: Noodles And Company
Location: Severna Park
Posted on: 04/22/2021

Log In or Create An Account

Get the latest Maryland jobs by following @recnetMD on Twitter!

Germantown RSS job feeds