Director of Consumer User Experience

Company: Echostar Corporation
Location: Germantown
Posted on: April 9, 2021

Job Description:

EchoStar Corporation (NASDAQ: SATS) is a premier global provider of satellite communication solutions. Headquartered in Englewood, Colo., and conducting business around the globe, EchoStar is a pioneer in communications technologies through its Hughes Network Systems and EchoStar Satellite Services business segments. For more information, visit echostar.com. Follow @EchoStar on Twitter. Hughes has an exciting opportunity for a Director of Consumer User Experience. This position will be located at our headquarters in Germantown, MD. Responsibilities: * Work within the North America Division business group to set and execute the technical strategy for ensuring HughesNet services meet customer expectations. * Manage external vendors and internal development resources to enable measurement and analysis of application performance over various broadband transports. * Work with marketing, social media, and customer service teams to understand user expectations, respond to trends, and craft communications related to application performance. * Launch and maintain a "Works with HughesNet" program to communicate with end users, sales partners, field service, and customer support organizations about third party applications and devices and how to optimize their performance over HughesNet. * Develop a roadmap for containerized solutions to enable performance measurement, network monitoring, and traffic optimization in embedded devices. Basic Requirements: * Bachelor's degree in Network Engineering, Software Engineering, or related technical field. * 10+ years experience in technical project management, network management, network performance measurement, or related fields * Strong knowledge of IP networking concepts and protocols (TCP/IP, UDP, DSCP, etc) Preferred Qualifications: * Development or implementation experience with Kubernetes, Docker, or other containerization solutions. * Significant experience in network and application performance analysis * Experience managing a technical development team * Strong working knowledge of SQL and related tools for extracting and manipulating data * Experience developing dashboards in Tableau Will be eligible for discretionary bonus, with funding based on company performance. EchoStar is committed to offering a comprehensive and competitive benefits package. Our programs are designed to provide you with the ability to customize your benefits to best meet the needs of you and your family. Our philosophy for these programs is to support and encourage healthy living and wellness. Our benefits package covers it all-from healthcare savings plans to education assistance and more! * Financial: 401(k) retirement savings plan with company match; employee stock purchase plan; profit-sharing; company-paid life insurance, AD&D and disability * Work-Life Balance: Paid Time Off (PTO), company-paid holidays, health and wellness events, exercise and sports facilities (locations may vary) * Employee Incentives: Tuition reimbursement, employee referral program, year round employee events and community programs, discounts on Dish Network and HughesNet * Health: Medical, Dental, Vision, Employee Assistance Program (EAP), Health Savings Account (HSA) with opportunities to earn employer contributions; Health Care, Dependent Care and Transportation Flexible Spending Accounts (FSA) EchoStar and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. U.S. Persons or those able to obtain and maintain U.S. government security clearances may be required for certain positions. EEO is the law.

Keywords: Echostar Corporation, Germantown , Director of Consumer User Experience, Executive , Germantown, Maryland