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Director of Technology

Company: Kerusso Activewear, Inc.
Location: Berryville
Posted on: February 25, 2021

Job Description:

Kerusso Activewear, located in Northwest Arkansas. is actively searching for a Director of Technology to lead our IT team which supports an extensive online retail presence. As one of the original pioneers of "T-shirt Evangelism", we have been proclaiming the Good News of Jesus Christ through Kerusso apparel and accessories for over 30 years. Along the way Kerusso has been a Seven-time INC. 5000 honoree while becoming a stable midsized company and the leading producer Christian themed T-Shirts around the world. The Role: The Director of Technology is a hands-on, roll up your sleeves, technical operations role responsible for managing, administering and supporting systems spanning Kerusso Activewear, Inc., on premise and cloud-based hosting environments. This role provides innovative leadership and support of current staff as well as managing outsourced support relationships, contractors and vendors. Responsibilities

  • Manage IT department - a team consisting of full-time employees, contractors and external vendor partners
  • Ensure continuity of services and support for Epicor ERP platform, network, EDI and other critical information technology systems.
  • Plan and manage the IT budget.
  • Partner with the business to provide exemplary customer service internally and externally.
  • Manage internal IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance.
  • Provide project management for IT-related activities, ensuring that tasks are documented, assigned to appropriate resources, and completed according to schedule and budget.
  • Define, prioritize, and resolve all support requests in an organized, efficient, and expedited fashion.
  • Oversee daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups, EDI transmissions, peer-to-peer updates, etc.
  • Oversee patch and upgrade management in Windows, ERP and VMware environments.
  • Create and maintain configuration documentation, procedures guides, as well as system and operations run-books.
  • Provide support to internal users in a traditional help desk environment, including provisioning new equipment, operating systems, applications, peripherals including training of new hires with IT business applications and equipment usage. Qualifications and Key Skills
    • ERP implementation and maintenance experience in a medium sized business, Epicor v9/10 experience is highly preferred. Company is currently beginning starting an ERP selection and implementation process.
    • Proven working experience as an IT manager with a strong customer service mindset.
    • Excellent knowledge of technical management and information analysis across a broad array of computer hardware/software systems.
    • Hands-on experience with computer networks, network administration and network installation, application development, database administration, ERP management or similar relevant skills applicable to the department.
    • Ability to lead, coach, and develop personnel.
    • Solid understanding of Windows servers, Office 365, VMware vSphere, Windows and Microsoft back office administration.
    • Solid understanding of web application architecture and cloud infrastructure services. (Azure, AWS, etc.)
    • Strong data center management and data governance exposure.
    • SQL scripting, trouble shooting, and operations for querying and reporting - particularly in Progress 4GL would be preferred.
    • SQL server management, maintenance, and database operations.
    • Project management skills for scoping, planning, and implementing IT projects.
    • Backup and disaster recovery skills, Axcient experience a plus.
    • EDI structure, compliance, mapping, FTP and SFTP experience.
    • Manufacturing hardware/software experience with handhelds, zebra printers, barcode labeling, shipping interfaces with carriers.
    • VOIP Phone System management.
    • Additional skills in SharePoint, Manage Engine, Hubspot, VPN, Cisco, Jabber, Shopify are a plus.
    • Experience in an apparel decorating IT environment a plus. Personal Qualities
      • Self-motivated, capable of working with limited supervision with a proven track record.
      • Strong interpersonal, verbal, and written communication skills with a proactive stance for reporting on status and tasks.
      • Ability to identify inefficiencies and provide solutions to improve our systems and processes.
      • Ability to operate in a rapidly changing environment with urgency, ownership, and accountability.
      • Ability to accurately prioritize work items, make sound judgments, work to improve the customer experience, and get the right things done. Required experience:
        • ERP implementation/management experience 10+ years
        • Microsoft Infrastructure 10+ years.
        • Staff Management 10+ years
        • SQL server management, maintenance, and database operations 5+ years
        • EDI structure, compliance, mapping, FTP and SFTP experience 5+ years Working Conditions
          • Responsibilities sometimes require working evenings and weekends onsite or remotely sometimes with little advanced notice. Compensation --DOE Benefits include:
            • Excellent compensation and benefits package
            • Generous vacation and paid holidays
            • Medical, Long term disability, dental, life, and vision plans
            • Matching 401(k) plan
            • Flex spending Cafeteria plan Personal Qualities
              • Passion for their work and our cause.
              • Has Energy - Action oriented, seeks opportunities and focuses on achieving goals.
              • Ability to Energize others to action and hold them accountable to achieve results.
              • Data driven analytical approach to strategy, problem solving, and goal achievement.
              • Self-motivated, capable of working with limited supervision, pro-actively reporting on areas of responsibility.
              • Strong people skills and ability to communicate complex items to non-technical coworkers. Job Type: Full-time Location
                • The role is based on-site in our company headquarters in BERRYVILLE, AR. 1 HR east of Fayetteville, Springdale, Rogers, and Bentonville, and 45 minutes south of Branson, MO. The area is noted for its exceptional quality of life and was recently ranked the third best place in the country to live by Money Magazine Kerusso is a Greek word meaning "To herald divine truth as a public crier".At Kerusso we're passionate about our work and are driven by our purpose: Proclaiming the Good News to the World through products about Jesus. Our Team Motto is: "One Team, One Mission!" Each and every day we work together as one to achieve that shared mission. Our culture is equal parts casual, candid, and driven. We're serious about delivering results for our customers, our company, and our Team, while at the same time enjoying what we do while we pursue our mission. Founded by Vic Kennett in 1987, Kerusso employs 120 people operating out of their 140,000 sq. ft. facility nestled in the beautiful Ozark Mountains of Berryville, Arkansas. Kerusso products can be found online and at more than 2,000 retailers around the globe. The company currently embellishes 3 million garments a year through in-house and global sourcing. This the top Information Technology position at Keruso and reports directly to VP of Administration and Finance. The Director of Technology will work closely with other senior leaders as part of the executive team to drive growth and seek improvements in operational processes. This role is responsible for coordinating financial planning, analysis and reporting, risk management, inventory planning & controls, and improving overall operational effectiveness. Interested? Click the link below to apply online: We're happy you're here! Please complete the form below to sign up for our email updates and we'll send you fun stuff, like 15% off your first order. Plus you'll get weekly encouragement, experience faster checkout any time you buy, AND access to specials only available if you're on our list. We take your privacy seriously. We will protect your information and never rent or sell it. See our Privacy Policy for full details. --- Kerusso-- is a leading Christian apparel company, designing original faith-based Christian T-shirts, jewelry, gifts, and more. Our products inspire millions of believers around the globe to start conversations about Jesus.--

                  Toll-Free 800.424.0943

Keywords: Kerusso Activewear, Inc., Germantown , Director of Technology, Executive , Berryville, Maryland

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