Support Engineer (Junior Developer)
Company: ManTech International Corporation
Posted on: March 20, 2023
Support Engineer (Junior Developer) page is loaded Support
Engineer (Junior Developer) Apply locations USA-VA-Herndon time
type Full time posted on Posted 2 Days Ago job requisition id
R35587 Secure our Nation, Ignite your FutureCan you protect the
most coveted targets in the world? Do you enjoy knowing you're at
the cutting edge of building essential clandestine technology? Then
join ManTech and help protect our national security while working
on innovative projects that offer opportunities for advancement. We
encourage our team members to share and grow their skills and
expertise while creating robust and state-of-the-art
solutions.ManTech is looking for a driven Support Engineer, who is
passionate about the security of our country. Our ideal candidate
understands the importance of putting the customer first, making
sure their technical queries are resolved in a timely and
satisfactory manner. The Support Engineer is focused on the quality
of the customer's experience while also obtaining the details of
their query so our developers can adapt and learn from the exchange
with the customer. In this role, your duties will include assisting
customers with application installations, resolving queries via our
desktop support solutions, and escalating serious issues to the
software development team. To ensure success as a Support Engineer,
you should exhibit extensive experience in providing IT support to
customers in a fast-paced setting. We consider Support Engineers an
essential part of managing the entire Software Development
Lifecycle and are part of an elite team of Software Developers,
Data Engineers, and System Engineers because we're developing and
deploying unprecedented capabilities for the Intelligence
Community. If you're interested in directly changing the way new
technology is used to protect our country, come join
us!Responsibilities include, but are not limited to:
- Providing customers with software support via desktop
solutions, chat function, emails, and calls.
- Assisting customers with account setup and application
- Ensuring optimal application functionality by configuring
- Troubleshooting software issues by asking customers targeted
- Providing customers with step-by-step guidance to resolve
- Following up on technical queries and providing prompt
- Prioritizing customer queries and escalating serious technical
issues to IT developers.
- Documenting error reports and monitoring performance
- Relaying application functionality feedback from customers to
Software Developers and Data Engineers.
- Compiling software instruction manuals and useful software
- Participate in the change management process: including
reviewing Change Requests and assisting the Software Development
Mngr., Branch Chief and Program Management in the assessment of
security impact, customer experience, level of effort for
developers and lead time to deliver any proposed changes.
- Monitor system recovery processes to ensure security features
and functions are properly restored and functioning correctly
following an outage.
- Work with project teams responsible for engineering and
packaging releases to integrate within the customer's production
software environment.Basic Qualifications:
- 2+ years of experience as a Software Developer.
- 2+ years of experience supporting the technical direction, and
training practices of experienced Support Engineering staff (Tier 1
and Tier 2 Level Service Desk).
- Experience with security efforts related to modern Windows,
Linux, UNIX, Cisco, SQL or Oracle databases, and virtualized
- Foundational knowledge of how software, hardware, and network
configurations operate together to support customers.
- Experience in resolving customer IT queries.
- Proficiency in documenting processes and monitoring performance
- Ability to relay important application and customer experience
feedback to Software Developers.
- Exceptional written and verbal communication skills.
- Ability to document work processes to include flowcharts and
SOP (Standard Operating Procedures)
- Experience working with JIRA. (Creating tickets and moving them
through our workflow process)
- Experience working with Confluence. Creating/Updating
contentSecurity Clearance Requirement:
- TS/SCI with PolygraphPreferred Qualifications:
- Assembled end user "Runbooks/Quick Start Guides" for customized
- Implemented testing strategies and documented results.
- Provided customized training packages for select end user
- Experience creating and updating various forms of training
- Creating "how to" content via user guides and/or short
videos.For all positions requiring access to technology/software
source code that is subject to export control laws, employment with
the company is contingent on either verifying U.S.-person status or
obtaining any necessary license. The applicant will be required to
answer certain questions for export control purposes, and that
information will be reviewed by compliance personnel to ensure
compliance with federal law. ManTech may choose not to apply for a
license for such individuals whose access to export-controlled
technology or software source code may require authorization and
may decline to proceed with an applicant on that basis alone.
5.24.IGLB.JD.22 For all positions requiring access to
technology/software source code that is subject to export control
laws, employment with the company is contingent on either verifying
U.S.-person status or obtaining any necessary license. -The
applicant will be required to answer certain questions for export
control purposes, and that information will be reviewed by
compliance personnel to ensure compliance with federal law. ManTech
may choose not to apply for a license for such individuals whose
access to export-controlled technology or software source code may
require authorization and may decline to proceed with an applicant
on that basis alone. ManTech International Corporation, as well as
its subsidiaries proactively fulfills its role as an equal
opportunity employer. We do not discriminate against any employee
or applicant for employment because of race, color, sex, religion,
age, sexual orientation, gender identity and expression, national
origin, marital status, physical or mental disability, status as a
Disabled Veteran, Recently Separated Veteran, Active Duty Wartime
or Campaign Badge Veteran, Armed Forces Services Medal, or any
other characteristic protected by law.If you require a reasonable
accommodation to apply for a position with ManTech through its
online applicant system, please contact ManTech's Corporate EEO
Department at (703) 218-6000. ManTech is an affirmative
action/equal opportunity employer - minorities, females, disabled
and protected veterans are urged to apply. ManTech's utilization of
any external recruitment or job placement agency is predicated upon
its full compliance with our equal opportunity/affirmative action
policies. ManTech does not accept resumes from unsolicited
recruiting firms. We pay no fees for unsolicited services.If you
are a qualified individual with a disability or a disabled veteran,
you have the right to request an accommodation if you are unable or
limited in your ability to use or access
http://www.mantech.com/careers/Pages/careers.aspx as a result of
your disability. To request an accommodation please click
email@example.com and provide your name and contact information.
0:00 -/ - 0:34 About Us Why ManTech? This is why! When you apply
for a job at ManTech, you are taking the first step toward a new
adventure. Trailblazing technology, incredible professional
development and the opportunity to serve our nation. All while
Securing the Future -.ManTech provides mission-focused technology
solutions and services for U.S. defense, intelligence and federal
civilian agencies. In business for more than 52 years, we excel in
full-spectrum cyber, data collection & analytics, enterprise IT,
and systems and software engineering solutions that support
national and homeland security.More than 9,300 talented
professionals around the globe make up the ManTech family and
nearly half are veterans. As a ManTech employee, you will work for
a winning team alongside colleagues that support and inspire you.
You will also have access to tuition assistance, partnerships with
universities and institutions, professional groups that comprise
our Communities of Practice, community service opportunities,
Technical Recognition Awards, Career Enablement/Mobility programs
and so much more.What are you waiting for? Click "Apply" and start
your adventure today.
Keywords: ManTech International Corporation, Germantown , Support Engineer (Junior Developer), Engineering , Herndon, Maryland
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