Support Engineer (Junior Developer)

Company: ManTech International Corporation
Location: Herndon
Posted on: March 20, 2023

Job Description:

Support Engineer (Junior Developer) page is loaded Support Engineer (Junior Developer) Apply locations USA-VA-Herndon time type Full time posted on Posted 2 Days Ago job requisition id R35587 Secure our Nation, Ignite your FutureCan you protect the most coveted targets in the world? Do you enjoy knowing you're at the cutting edge of building essential clandestine technology? Then join ManTech and help protect our national security while working on innovative projects that offer opportunities for advancement. We encourage our team members to share and grow their skills and expertise while creating robust and state-of-the-art solutions.ManTech is looking for a driven Support Engineer, who is passionate about the security of our country. Our ideal candidate understands the importance of putting the customer first, making sure their technical queries are resolved in a timely and satisfactory manner. The Support Engineer is focused on the quality of the customer's experience while also obtaining the details of their query so our developers can adapt and learn from the exchange with the customer. In this role, your duties will include assisting customers with application installations, resolving queries via our desktop support solutions, and escalating serious issues to the software development team. To ensure success as a Support Engineer, you should exhibit extensive experience in providing IT support to customers in a fast-paced setting. We consider Support Engineers an essential part of managing the entire Software Development Lifecycle and are part of an elite team of Software Developers, Data Engineers, and System Engineers because we're developing and deploying unprecedented capabilities for the Intelligence Community. If you're interested in directly changing the way new technology is used to protect our country, come join us!Responsibilities include, but are not limited to:

• Providing customers with software support via desktop solutions, chat function, emails, and calls.
• Assisting customers with account setup and application installations.
• Ensuring optimal application functionality by configuring networks.
• Troubleshooting software issues by asking customers targeted questions.
• Providing customers with step-by-step guidance to resolve technical problems.
• Following up on technical queries and providing prompt feedback.
• Prioritizing customer queries and escalating serious technical issues to IT developers.
• Documenting error reports and monitoring performance metrics.
• Relaying application functionality feedback from customers to Software Developers and Data Engineers.
• Compiling software instruction manuals and useful software support resources.
• Participate in the change management process: including reviewing Change Requests and assisting the Software Development Mngr., Branch Chief and Program Management in the assessment of security impact, customer experience, level of effort for developers and lead time to deliver any proposed changes.
• Monitor system recovery processes to ensure security features and functions are properly restored and functioning correctly following an outage.
• Work with project teams responsible for engineering and packaging releases to integrate within the customer's production software environment.Basic Qualifications:
  • 2+ years of experience as a Software Developer.
  • 2+ years of experience supporting the technical direction, and training practices of experienced Support Engineering staff (Tier 1 and Tier 2 Level Service Desk).
  • Experience with security efforts related to modern Windows, Linux, UNIX, Cisco, SQL or Oracle databases, and virtualized systems.
  • Foundational knowledge of how software, hardware, and network configurations operate together to support customers.
  • Experience in resolving customer IT queries.
  • Proficiency in documenting processes and monitoring performance metrics.
  • Ability to relay important application and customer experience feedback to Software Developers.
  • Exceptional written and verbal communication skills.
  • Ability to document work processes to include flowcharts and SOP (Standard Operating Procedures)
  • Experience working with JIRA. (Creating tickets and moving them through our workflow process)
  • Experience working with Confluence. Creating/Updating contentSecurity Clearance Requirement:
    • TS/SCI with PolygraphPreferred Qualifications:
      • Assembled end user "Runbooks/Quick Start Guides" for customized software applications.
      • Implemented testing strategies and documented results.
      • Provided customized training packages for select end user groups.
      • Experience creating and updating various forms of training materials.
      • Creating "how to" content via user guides and/or short videos.For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone. 5.24.IGLB.JD.22 For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. -The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone. ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access http://www.mantech.com/careers/Pages/careers.aspx as a result of your disability. To request an accommodation please click careers@mantech.com and provide your name and contact information. 0:00 -/ - 0:34 About Us Why ManTech? This is why! When you apply for a job at ManTech, you are taking the first step toward a new adventure. Trailblazing technology, incredible professional development and the opportunity to serve our nation. All while Securing the Future -.ManTech provides mission-focused technology solutions and services for U.S. defense, intelligence and federal civilian agencies. In business for more than 52 years, we excel in full-spectrum cyber, data collection & analytics, enterprise IT, and systems and software engineering solutions that support national and homeland security.More than 9,300 talented professionals around the globe make up the ManTech family and nearly half are veterans. As a ManTech employee, you will work for a winning team alongside colleagues that support and inspire you. You will also have access to tuition assistance, partnerships with universities and institutions, professional groups that comprise our Communities of Practice, community service opportunities, Technical Recognition Awards, Career Enablement/Mobility programs and so much more.What are you waiting for? Click "Apply" and start your adventure today.

Keywords: ManTech International Corporation, Germantown , Support Engineer (Junior Developer), Engineering , Herndon, Maryland