Posted on: November 22, 2021
Lumen is guided by our belief that humanity is at its best when
technology advances the way we live and work. With 450,000 route
fiber miles serving customers in more than 60 countries, we deliver
the fastest, most secure global platform for applications and data
to help businesses, government and communities deliver amazing
experiences. Learn more about Lumen--s network, edge cloud,
security and communication and collaboration solutions and our
purpose to further human progress through technology at
news.lumen.com, LinkedIn: /lumentechnologies, Facebook:
/lumentechnologies, and YouTube: /lumentechnologies.
Lumen is looking for Solution Engineers who are passionate about
leveraging technology innovation for the betterment of humanity.
This exciting customer-facing solution engineering role will work
in partnership with our Sales & Customer Success Executives,
leading innovative conversations that help shape the growth of our
enterprise customers as they embrace the 4th Industrial Evolution.
Solution Engineers design and architect solutions utilizing our
technology services platform. The successful Solution Engineer must
have a strong desire to leverage their technical and sales skills,
including business acumen, to understand business requirements,
develop a technical sales strategy, and effectively present
solutions that address our customers-- requirements and provide
The Solution Engineer will be responsible for analyzing customer
needs and requirements through strategic discovery, utilizing
technical thought leadership, discussing industry best practices,
and presenting our product offerings to prospects and customers
based on each customer's specific business requirements.
Recommending and proposing solutions to our customers with a goal
to become a trusted advisor by highlighting how our products
solutions enabling digital business strategies.
The Main Responsibilities
- Customer Meetings: Leads and attends customer meetings in
person and via collaboration tools. Prepares and delivers technical
proposals and presentations with the appropriate level of business
acumen for the audience. Provides broad scope responses to solution
and technology questions. Demonstrates strong solution selling
abilities and effective, pro-active customer communications.
Interacts with all levels of customer's management team.
- Customer Solution Development: Analyze and identify our
customer's business and technology objectives, conduct full
technical discovery, and architect client solutions to meet
gathered requirements. Assess business and operations impacted by
technology. Craft and propose custom solutions that differentiate
Lumen--s services, and meet customer--s requirements and objectives
by asking probing questions that are meaningful to the customer to
collect information that enables the sales team to be more
effective and responsive to customer--s needs. Ability to complete
complex custom designs.
- Internal and External Training: Advises customers, sales and
customer success on technical aspects of proposed solutions
including fit to customer--s needs, features, availability,
- Thought Leadership: Internal feedback loop to product
management, sales and customer success leadership teams regarding
the customer experience, product features/functionality, and
- Customer Advocate: Acts as customer advocate, participating in
pre-sales efforts including technical sales presentations,
architecture design discussions, proof-of-concept engagements,
RFP/RFI responses, solution demonstrations, and technical
workshops. Deliver findings including key pain points, proposed
solutions to meet business needs, and ROI where applicable.
Contribute to development of technical sales strategy. Design,
architect and demonstrate visionary solutions in a way that closely
reflects our customers technology roadmap.
- Lifecycle / Ecosystem Partnership: Support local sales teams in
pursuit of key business opportunities, engage customers to address
aspects of the data lifecycle. Collaborate with Client Success
Executive/Manager, Solution Sales Overlay teams, and Product
Management to deliver the appropriate solution and establish
credibility and trust with the customer.What We Look For in a
- Education: B.S. Computer Science, Engineering, MIS or
equivalent work experience in the private sector or military
- Work experience: Minimum 2 years of experience with technology
focused in pre-sales, engineering, consulting or similar
- General Experience: Technical pre-sales and/or consulting
- Technical Knowledge: Possess knowledge of Enterprise
Architecture and Design. Technical knowledge across one or more
Lumen technology pillars (Global network infrastructure, edge cloud
capabilities, connected security, communication and collaboration
- Communication: Ability to lead & engage in technical workshops,
RFP and final solution discussions with customers-- mid-level IT
- Sales Ability: Ability to lead & engage in complex deal
discussions with internal ecosystem, driving solutions & outcomes
with sales, customer success, product & engineering.
- Problem Solving: General problem-solving skills and ability to
methodically understand and resolve complex issues. Must
demonstrate the ability to focus ambiguous customer needs into
specific, deliverable requirements. Must demonstrate creative
- Work Style: Ability to work independently, or as part of a team
to build complex customer solutions. Must be able to build strong
team relationships and easily transfer technical information.
Ability to work under pressure with tight deadlines and on multiple
projects simultaneously. Must be very detail oriented and
demonstrate a high degree of accuracy. Attention to detail with
good organizational capabilities. Ability to prioritize with good
time management skills.
- Presentation Skills: Strong presentation skills as well as the
ability to build and present high-quality solutions to both
technical and executive audiences.
- Strong listening, reasoning and objection handling skills.
- Some Travel required.
- Desired Skills
- Industry certifications: In 1 or more specialized
- Experience in solution consulting - ITIL.
- Basic understanding in Cloud & Architecture design.
- Basic understanding in Network Functions Virtualization.
- Basic understanding in Security solutions. What to Expect
Requisition #: 265833
We are committed to providing equal employment opportunities to all
persons regardless of race, color, ancestry, citizenship, national
origin, religion, veteran status, disability, genetic
characteristic or information, age, gender, sexual orientation,
gender identity, marital status, family status, pregnancy, or other
legally protected status (collectively, --protected statuses--). We
do not tolerate unlawful discrimination in any employment
decisions, including recruiting, hiring, compensation, promotion,
benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate
the general nature and level of work performed by employees within
this classification. It is not designed to contain or be
interpreted as a comprehensive inventory of all duties,
responsibilities, and qualifications required of employees assigned
to this job. Job duties and responsibilities are subject to change
based on changing business needs and conditions.
Salary Range Salary Min : 71064
Salary Max : 175968
This information reflects the anticipated base salary range for
this position based on current national data. Minimums and maximums
may vary based on location. Individual pay is based on skills,
experience and other relevant factors.
This position is eligible for either short-term incentives or sales
compensation. Director and VP positions also are eligible for
long-term incentive. To learn more about our bonus structure, you
can view additional information here. We're able to answer any
additional questions you may have as you move through the selection
As part of our comprehensive benefits package, Lumen offers a broad
range of Health, Life, Voluntary Lifestyle and other benefits and
perks that enhance your physical, mental, emotional and financial
wellbeing. You can learn more by clicking here.
Note: For union-represented postings, wage rates and ranges are
governed by applicable collective bargaining agreement
Salary Range Salary Min : 71064
Salary Max : 175968
This information reflects the base salary pay range for this job
based on current national market data. Ranges may vary based on the
job's location. We offer competitive pay that varies based on
individual experience, qualifications and other relevant factors.
We encourage you to apply to positions that you are interested in
and for which you believe you are qualified. To learn more, you are
welcome to discuss with us as you move through the selection
Keywords: Lumen, Germantown , Solution Engineer, Engineering , Herndon, Maryland
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