CSI-ENGG - Unified Communications Collaboration Pre Sales Engineer - Direct Hire / Full Time / Perm
Company: Cynet Systems Inc
Posted on: February 25, 2021
CSI-ENGG - Unified Communications Collaboration Pre Sales
Engineer - Direct Hire / Full Time / Perm- Herndon, VA Job Title:
Unified Communications Collaboration Pre Sales Engineer - Direct
Hire / Full Time / Perm
Job Location: Herndon, VA
Job Type: Full Time / Perm / Direct Hire + Benefits
As a UCC SME , you will have a very good knowledge of UCC Solutions
prevalent in the market, Industry wide UCC deployments , Widely
adopted Enterprise UCC Architectures etc.;
Reporting to the Global UCC head, you will be a SPOC for all UCC
related discussions within Organization as well as with Customers
of varying degree of Enterprise size.
Knowledge of markets and different routes and behaviour of
customers in each route channel and the UCC solution positioning
relevant to each one of them.
Proficient in analysing customer requirements, understanding their
business drivers and articulating value-added solutions.
Regular interaction with multi Regional SMEs to understand
divergent UCC needs and drive a team of Solution engineers and aid
them in review/ approve functional design, prepare and present
customized solutions etc.;
Direct involvement as well adequate guidance for Large Complex
transformational type UCC deals.
Identify desired UCC solution functionality, evaluate alternatives,
close gaps with Product.
Strong alignment with Various OEMs in Collaboration (Audio, Video,
Web and Social) Industry.
Ability to work with Engineering, product and Marketing teams to
offer feedback, bridge Gaps and conduct technology sessions and
participate in Industry forums representing Customer
Create readily demonstrable demos and develop POCs with prospective
customers thereby enhancing Sales Funnel for UCC portfolio.
Well versed with Regulatory scenarios across Geographies.
Required Skills and abilities:
Proven leadership skills that build relationships with the key
Excellent organizational, time management, communication (verbal &
written), interpersonal and presentation skills
Ability to communicate effectively and experience in documenting
requirements and specifications is essential.
Proven ability to work creatively and analytically in a
Ability to cross train and mentor associates on UCC technologies
Strong Knowledge around SIP, IP PBX, Webex, IPT, Various Video end
points, interoperability scenarios is desired.
Knowledge and experience designing and implementing enterprise
room-based and mobile videoconferencing systems
Experience with WebEx, Spark, and Skype for Business (Lync) is
Experience with enterprise Cisco voice platforms is required,
including: Communications Manager, Unity Connection, Cisco
Presence, Contact Center Express or Enterprise, Telepresence,
Enterprise voice, video, and collaboration architectures including
core call processing, voicemail, presence, contact centre, call
recording, video conferencing, instant messaging, etc.
In depth understanding of high availability design best practices
for enterprise voice and video systems
Knowledge and experience with tailoring customer contact solutions
to meet business goals and align with organizational priorities
Expertise - Share and derive expertise while liaisoning with Sales
teams, Product teams and Advanced Solution Delivery teams etc.;that
are part of internal delivery and assurance.
Solutions - Leverage existing portfolio and expand the horizon in
UCC space by actively working with premium UCC solution vendors
like Cisco, Microsoft etc.
Insights - Work with Engineering and Support teams to convey
customer needs and feedback as input to technology roadmaps.
Share real world customer challenges and recommend new capabilities
that would simplify adoption of UCC services and drive greater
value from use of the same.
Represent - Be a torch bearer in market place for its UCC Services
Demonstrate clients strength by articulating Value in various
external Collaboration forums as well as internal interlocks.
Influence NPI process to match Products to market reality.
Customer facing skills to represent client well within the
customer's environment and drive CxO discussions / IT Heads/
Collaboration Experts regarding Solution Economics, Solution
benefits, as preferred UCC partner etc.
Able to communicate with and present to, internal and external
senior management confidently.
Able to position Hosted Solutions across Contact center, Webex and
IPT Solutions against premise setups.
Present Road map for existing multi-vendor environments. Highlight
3rd party professional services integration as the case may be.
Develop Cost-Benefit analysis and calculators for usage based
Build RoI and TCO models for multi site , multi vendor deployments
Thorough knowledge of techno-commercial models and transformational
Team player and leadership capabilities in working with UCC
pre-sales and OEMs
Strong commercial acumen with a highly developed consultative
approach, solution selling and business development skills
Demonstrated ability to think strategically about business,
product, and technical challenges
Developing and delivering UCC Architectures/Strategies as part of a
broader Enterprise Collaboration Suite.
Sufficient depth and breadth of technical knowledge to design and
scope multiple deliverables across a number of technologies.
Be able to demonstrate a broad understanding of market dynamics, an
industry area, commercial issues, and technical concerns whilst
maintaining depth in core focus area.
Comfortable with and credible in sustaining relationships with
senior business leaders - strong consultancy experience and
vocabulary is a pre-requisite
Experience of owning a number of complex RFT/RFI/RFP responses in
Possesses an understanding, at a detailed level, of architectural
dependencies of technologies in use in the customers Collaboration
space and UCC environment.
A recognized expert in one or more solutions.
Excellent understanding of Collaboration platforms, Various
available solutions across Audio, Video and Web, their integration
and regulatory challenges associated with the same.
Knowledge of upcoming regulation viz.;Unified Licensing, Net
neutrality etc.; is highly desirable. Published at 05-18-2017
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Today's Date:--Fri Feb 05 2021 Cynet Systems is an Equal
At Cynet Systems, we are committed to providing an environment of
mutual respect where equal employment opportunities are available
to all applicants and teammates without regard to race, color,
religion, sex, pregnancy (including childbirth, lactation, and
related medical conditions), national origin, age, physical and
mental disability, marital status, sexual orientation, gender
identity, gender expression, genetic information (including
characteristics and testing), military, women, minority and veteran
status, and any other characteristic protected by applicable law.
Cynet Systems believes that diversity and inclusion among our
teammates are critical to our success as a global company, and we
seek to recruit, develop and retain the most talented people from a
diverse candidate pool.
Keywords: Cynet Systems Inc, Germantown , CSI-ENGG - Unified Communications Collaboration Pre Sales Engineer - Direct Hire / Full Time / Perm, Engineering , Herndon, Maryland
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