Retail Sales & Service Associate

Company: Monarch Pool Care
Location: Stafford
Posted on: April 2, 2026

Job Description:

Our growth is your opportunity Must be willing to grow, learn, improve and succeed! Must be at least 18 years old to apply. We are looking for reliable self-starters with customer service experience, who have the ability to thrive in a fast paced environment, are able to build rapport with customers, and who possess excellent written and verbal skills. Applicants must be drug-free. We are a drug-free workforce. Come for the Job, Stay for the Career This entry level position handles all other duties as assigned and works with the retail team to drive retail success and maintain exceptional customer service. He/she provides personalized assistance to customers by performing water testing services, aiding with sales questions, and operating the retail division’s point of sale computers. This person also maintains weekly inventory counts, assists in delivery, stocks shelving, and keeps the retail area neat and clean for exceptional customer experience. This person must be able to lift 50 lbs. Must be able to sit, stand, stoop, twist and bend at the waist, turn, kneel, squat, raise arms above shoulder height, grasp, reach, perform repetitive hand movements. Have vision sufficient to read blueprints, labels, safety information; have heard in the normal range with or without correction. Must be able to transport self across the facility, ascend and descend stair steps; lift objects up to 50 lbs from floor level to waist height. Customer Care Duties Include: Perform daily clock-in/clock-out Answer phone and strive to have all calls answered or messages returned within 1 hour of receipt Assist customers with sales recommendations to drive retail sales Be knowledgeable in promoting various sales events throughout the year Maintain working knowledge of all in-store chemical brands Maintain working knowledge of various pool & spa equipment/parts Water Testing Assist with weekly inventory/ordering Assist with quarterly inventory review Assist with special orders including work order preparation; customer call once item received; work order closed with customer pick-up and payment Assist with an online dispatch software program to ensure that jobs are scheduled and processed correctly Assist with preparation of files and paperwork for field staff Participate in weekly staff meetings Daily clean and front of showroom floor; kitchen, backroom, and bathroom View all jobs at this company

Keywords: Monarch Pool Care, Germantown , Retail Sales & Service Associate, Customer Service & Call Center , Stafford, Maryland