Branch Manager
Company: F&M Bank
Location: Timberville
Posted on: January 17, 2026
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Job Description:
Job Description Job Description Description: The Branch Manager
oversees the operations of a retail branch, ensuring conformance
with compliance directives and Bank policies. Leads and manages the
activities of Branch staff and works with them to execute branch
goals and action plans that align with overall Bank objectives.
Fosters a positive work environment and ensures an overall
excellent customer and employee experience in the branch. Essential
Duties: Develop and implement branch business plan to achieve
specified loan generation, deposit growth, product sales,
cross-selling, relationship development, and retention goals.
Implement sales campaigns set forth by Executive Officers to meet
sales goals and objectives for the bank. Create and implement new
ideas to attain new business that align with the Bank’s core values
and strategic goals/objectives. Build and foster strong
relationships with key clients, businesses, and community leaders.
Demonstrate product and sales knowledge of all products and
services of the bank related to daily job functioning. Make and
service a variety of business and consumer loans both secured and
unsecured to include real estate, small business, line of credit,
home equity, and credit cards. Grow business deposits and loans
proactively through inside and outside business development.
Participate in community and civic organizations/activities to
enhance the Bank’s image and develop additional business and
consumer relationships. Resolve difficult situations for customers
ensuring exceptional customer service. Achieve individual sales and
referral goals. Ensure audit controls are followed to protect the
bank from unnecessary risk and exposure. Conduct branch meetings
(sales, training, etc.) with branch staff. Maintain regular,
reliable attendance. Supervisory Responsibilities: Collaborate in
the hiring, training, and retention of branch staff with next level
manager and Human Resources. Supervise, coach, and develop staff
regarding service expectations, sales/referral goals, policies,
procedures, products, systems, and banking transactions. Provide
regular feedback to staff regarding their individual performance
and works with them in areas of improvement. Create development
plans with staff for their continued future growth. Carries out
supervisory responsibilities in accordance with the organization's
policies and applicable laws to include recruitment and hiring,
coordinating training for new hires, assigning and directing staff
as needed, appraising performance, rewarding and disciplining
employees, addressing complaints and resolving problems. Directly
supervises Branch staff within branch. Other Duties: This job
description is not designed to be an exhaustive list of duties.
Duties, responsibilities, and activities may change at any time
with or without notice. Culture Expectations: Work within the
framework of the Bank’s vision, mission, and core values. Foster a
positive and collaborative work environment, promoting a culture of
customer-centricity. Create and support an inclusive environment by
valuing the diversity of talents, skills, and backgrounds that
others bring to team efforts. Seeks and is open to different
perspectives when creating solutions. Take ownership of personal
and professional development, staying current with industry trends
and regulatory changes and improving knowledge as it relates to
position. Stay current, maintains knowledge of, and complies with
all F & M products and services and policies and procedures.
Complete annual bank training requirements within completion
timeframe. Protect the bank's and customers' information keeping in
absolute confidence. Display a positive, cooperative spirit;
professionalism; and a responsible attitude to staff and customers
always. Demonstrate strong leadership skills by setting a positive
example for colleagues and promoting a culture of excellence.
Represent F & M Bank professionally and courteously while in
contact with the public either in person, phone, or video.
Requirements: To perform this job successfully, an individual must
be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge,
skills, and/or abilities required. Knowledge, Skills, and Abilities
Branch Manager I: Knowledge of general retail banking products,
operations, regulations, and compliance preferred. Branch Manager
II: In-depth knowledge of banking retail banking products,
operation, regulations, and compliance. Branch Manager III:
Extensive knowledge of banking retail banking products, operation,
regulations, and compliance. Possess effective interpersonal skills
to work/interact with all individuals. Strong organizational skills
with ability to function in a flexible work environment. Proficient
PC skills including MS Office software. Strong problem-solving and
decision-making abilities to effectively resolve customer and
employee issues. Ability to meet sales/referral goals and
objectives. Ability to communicate effectively orally and/or in
writing. Ability to prioritize and meet deadlines. Education and/or
Experience 2 years’ experience in a retail management/leadership
role directing the activities of a sales team. Experience in a
customer service or bank branch role strongly preferred. Any
combination of education and related experience equivalent to an
associate or bachelor’s degree in finance, business administration,
or a related field preferred. Certificates, Licenses, and
Registrations: Registered with the Nationwide Mortgage Licensing
System and Registry as a mortgage loan originator in accordance
with the Secure and Fair Enforcement for Mortgage Licensing Act
(SAFE Act) or ability to become registered. Physical and Mental
Demands: The physical demands described here are representative of
those that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. The employee regularly sits and uses hands to
finger, handle, or feel objects, tools, or controls. The employee
frequently is required to talk or hear. The employee is
occasionally required to stand, walk, reach with hands and arms,
stoop, kneel, or crouch. The employee must regularly lift and/or
move up to 10 pounds and may occasionally lift to 30 pounds.
Specific vision abilities required include close vision, color
vision, peripheral vision, depth perception, and the ability to
adjust focus. Work Environment: Work is primarily performed in an
office setting where the noise level is usually moderate. This role
routinely uses standard office equipment such as computers, phones,
photocopiers, filing cabinets, and fax machines. Position
Type/Hours: This is a full-time, exempt level position working
Monday – Friday and rotating Saturdays with other days and hours as
necessary to accomplish duties. Travel: Travel is primarily within
the Bank’s market areas during the business day with occasional
out-of-area and overnight travel required.
Keywords: F&M Bank, Germantown , Branch Manager, Accounting, Auditing , Timberville, Maryland
