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Senior Manager, Service Delivery

Company: Sony Corporation
Location: Herndon
Posted on: May 26, 2023

Job Description:

Senior Manager, Service Delivery page is loaded Senior Manager, Service Delivery Apply locations Herndon time type Full time posted on Posted 4 Days Ago job requisition id JR-113635 Sony Corporation of America , located in New York, NY, is the U.S. headquarters of Sony Group Corporation, based in Tokyo, Japan. Sony's principal U.S. businesses include Sony Electronics Inc., Sony Interactive Entertainment LLC, Sony Music Entertainment, Sony Music Publishing and Sony Pictures Entertainment Inc. With some 900 million Sony devices in hands and homes worldwide today, a vast array of Sony movies, television shows and music, and the PlayStation Network, Sony creates and delivers more entertainment experiences to more people than anyone else on earth. To learn more: .
Sony Corporation of America (SCA), is seeking a Senior Manager, Mission Engineering , Services Delivery , GSIRT-US to join the Corporate Information Security Division located Herndon, VA . This position will report to the Director of Mission Engineering and is responsible for building and maintaining strong customer relationships through the GSIRT Engagement Management Program and deploying GSIRT tools and services to Sony Group Companies to maintain and improve Sony's overall cy b er-s ecurity monitoring coverage. JOB RESPONSIBILITIES

  • Manage the activities and resources of the Service Delivery team, providing technical and administrative direction, giving performance feedback, assigning tasks, planning projects, preparing budgets, developing short and long-range plans for the team, and related functions
  • S erve as both the technical lead or architect and program manager that oversees the overall system build lifecycle, system refreshes , logistics , and inventory management.
  • Improve GSIRT's security coverage over new and existing Sony Group Companies (SGC) by delivering GSIRT services through the Engagement Management program.
  • Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed.
    • Identify gaps in coverage and proactively work with SGCs and GSIRT teams to resolve those gaps.
    • Build and maintain databases that capture information pertinent to GSIRT to inform incident response processes and resolve questions related to SGC security posture.
    • Develop and implement a continuous improvement process for managing deployments, system builds and system lifecycle refreshes.
    • Champion and implement ESOAR initiatives to improve the efficiency and value proposition of Service Delivery functions.
    • Establish measurable key performance indicators (KPIs) to gauge quality of service and identify opportunities for improvement over time.
      • Collaborate across GSIRT teams to ensure the timely , accurate , and complete delivery of GSIRT services to SGCs . QUALIFICATIONS FOR POSITION Your qualifications and experience should include:
        • Minimum 7 years' experience in Information Technology , Cyber/Information Security or related discipline
        • Minimum 3 years' direct experience in a s ervice d elivery function , architecting and deploying security tools or similar function in a technology role
          • Minimum 3 years' experience with Unix/Linux system administration
          • Strong and demonstrable networking, security engineering/architecture is a must
          • Experience with managing multiple projects is a must
          • Familiarity with AWS or other cloud-based computing experience is a must , hand-on experience is preferred
          • Hands-on demonstrable e xpertise in the design, configuration, tuning and customization of all aspect of Unix/Linux servers, Splunk, Firewalls (NGFW), Intrusion Detection/Prevention Systems, Network Packet Brokers, VPNs and network span/tap devices is a must .
            • Experience with automation and configuration management tools (e.g., Salt , Ansible) is preferred .
            • Strong written and verbal communication skills
            • Sound problem resolution, judgment, negotiating and decision - making skills
            • Strong work ethic and commitment to accomplish assigned tasks
            • Ability to traverse and work in data centers, climb ladders, and lift computer equipment is required. Ability to travel domestically and internationally as required, up to 10%
              • All candidates must be authorized to work in the USA In addition to competitive pay and benefits, we offer an environment and culture that promotes Diversity, Equity, and Inclusion. We are committed to creating an inclusive employee experience for you to thrive as part of Sony's purpose to "fill the world with emotion through the power of creativity and technology " . Benefits: SCA offers benefits-eligible employees ( generally regular employees scheduled to work 20 or more hours a week) a comprehensive benefits program that offers coverage and support for employees and their family's physical, emotional, and financial well-being. What we offer you:
                • Comprehensive medical, prescription drug, dental, and vision coverage with coverage for spouses/domestic partners and child dependents , including access to a Health Savings Account (HSA) and Flexible Spending Account (FSA)
                • Employee assistance plan and comprehensive behavioral health benefits
                • Fertility benefits, including surrogacy , and adoption assistance programs
                • Basic and supplemental life insurance for employees as well as supplemental life insurance coverage for their spouses/domestic partners and children
                  • Voluntary benefits such as group legal, identity theft protection, accident, and hospital indemnity insurance
                  • Short-term & long-term disability plans
                  • P aid parental and caregiver leave
                  • 401(k) Plan with pre-tax, Roth, and after-tax options and company match w hich vests immediate ly
                  • Education assistance and student loan programs Other Programs:
                    • Time off to include vacation, paid holidays, sick leave, Summer Fridays ( early release ) , and a winter break between Christmas and New Year 's Day (based on business needs)
                      • Referral bonuses (subject to eligibility)
                      • Matching gift program
                      • A wide variety of employee business resource groups (EBRGs)
                      • Special discounts on Sony products, offered exclusively to Sony employees
                      • Employee stock purchase plan (Sony covers commissions and fees for your Sony stock purchases made through after-tax payroll deductions)
                        • Annual incentive bonus The anticipated annual base salary for this position is $160,000 to $190,000. This range does not include any other compensation components or other benefits that an individual may be eligible for . The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. #LI-SC1 Sony is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy), gender, national origin, citizenship, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.Disability Accommodation for Applicants to Sony Corporation of AmericaSony Corporation of America provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests, please contact us by email at or by mail to: Sony Corporation of America, Human Resources Department, 25 Madison Avenue, New York, NY 10010. Please indicate the position you are applying for. EEO is the Law EEO is the Law Supplement Right to Work (English/Spanish) E-Verify Participation (English/Spanish) While SCA does not require employees to be vaccinated against COVID-19, there are certain Sony offices that require employees to be vaccinated in order to enter. If you will be located at or travel to those offices, you will be required to be fully vaccinated to enter. The Company will consider requests for reasonable accommodations for documented medical reasons and for sincerely held religious beliefs in accordance with applicable law. Please do not include proof of vaccination status or any indication of a possible request for a vaccination accommodation when submitting your application materials. If applicable, the Company will follow up with you directly to request proof of vaccination and to discuss any potential accommodations. - About Us Purpose Fill the world with emotion, through the power of creativity and technology. Values Dreams & CuriosityPioneer the future with dreams and curiosity.DiversityPursue the creation of the very best by harnessing diversity and varying viewpoints.Integrity & SincerityEarn the trust for the Sony brand through ethical and responsible conduct.SustainabilityFulfill our stakeholder responsibilities through disciplined business practices.

Keywords: Sony Corporation, Germantown , Senior Manager, Service Delivery, Accounting, Auditing , Herndon, Maryland

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