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Treasury Sales and Support Specialist

Company: F&M Trust
Location: Chambersburg
Posted on: November 22, 2021

Job Description:

SUMMARY OF POSITION:Performs various support and portfolio management services function; assists with the sales, service and support function include potential on-site customer visits to perform deployment and training on Treasury Management systems such as Franklin Business Link and Franklin Business eDeposit; keeps up-to-date with various bank communication; coordinates work within the department, as well as other departments; reports pertinent information to the immediate supervisor; and, complies with all applicable state and federal laws and bank ethical standards.KEY ACCOUNTABILITIES:

  • Performs various service support and portfolio management duties essential to the treasury management services function including, but not limited to:
    • Supports manager and Relationship Managers by providing customer service activities; Primary responsibilities to monitor the customer service phone line, monitor the treasury management email box and respond to customer emails, and perform timely research, and work closely with other departments within the bank to help resolve customer issues related to their treasury management service needs.
    • Serve as backup on account analysis (XAA) statement review and monthly distribution of statements.
    • Assist with onboarding, deployment and training new business customers with products & services.
    • Assist with completion of Treasury maintenance forms (Agreements, Applications & price sheets).
    • Serve as backup with ACH reviews for annual line renewals
    • Assist with completing BeB Auto Enrollment Fulfillment Process & customer onboard calls.
    • Assist with verifying XAA price sheets and price schedules
    • Assist with new product pre-deployment training for bank employees
    • Responsible for ACH tracker monitoring (uploads and templates pushed to tracker); Monitoring ACH for 2nd approvals, looking for suspended files.
    • Responsible for eDeposit work queue.
    • Assists in performing maintenance to customer's treasury management setups, user access rights, remote deposit access setups, franklin business link setup, etc.
    • Assists in maintaining records of ACH customers including the monitoring and renewal of ACH Exposure limits, ACH Transitional Limits, etc.
      • Assist Treasury Management Manager in developing new services and maintaining existing services.
        • Assists Treasury Management Manager in general treasury management services related education for bank employees.
          • Supports manager and Relationship Manager in general portfolio management.
            • Assists with preparations of various informative communications via email or written letters to treasury management customers.
              • Completes specific work tasks with other personnel within the department as well as with other departments in order to ensure the smooth and efficient flow of information.
                • Reports pertinent information to the immediate supervisor, as requested, or compiles information as necessary or as directed and provides data to appropriate bank personnel.REQUIRED EDUCATION:A high school diploma or equivalent with an emphasis in a business, accounting, or finance curriculum preferred.REQUIRED EXPERIENCE:Minimum two (2) years cash management experience or related administrative or operational experience. Strong Personal computer skills required, including proficiency with Microsoft Excel and Word. Technical aptitude to comprehend bank provided cash management systems. Preferred Experience: Data operation or equivalent and strong customer service skills.REQUIRED SKILLS:Strong oral and written communication skills required, including excellent telephone etiquette; strong math skills required with high degree of accuracy; and strong analytical skills. Must possess the ability to interact tactfully and efficiently with the public and other employees. Must be able to organize work and manage time effectively in order to accomplish required tasks in a specific time frame such as account analysis statement mailings, RFP responses, etc. Must demonstrate advanced software skills using Microsoft Excel and Word. Technical proficiency required to demonstrate a strong working knowledge of Franklin Business Link and Franklin Business eDeposit in order to train customers and users on the systems. Must demonstrate proficiency in operating office equipment including personal computer, calculator and fax machine. Possesses a valid driver's license.

Keywords: F&M Trust, Germantown , Treasury Sales and Support Specialist, Accounting, Auditing , Chambersburg, Maryland

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