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Banking Quality Assurance Specialist

Company: Aston Carter
Location: Herndon
Posted on: November 22, 2021

Job Description:

Equivalent Experience


  • Responsible for performing call monitoring for the eServices (Call Center) department
  • Assists with various QA reviews
  • Assists with research and reportingSkills:
    Call Center, quality control, Customer service, Call center management, Banking, Member service, Quality assurance, Retail sales, Retail Banking

    Top Skills Details:
    Call Center,quality control,Customer service,Call center management,Banking,Member service

    Additional Skills & Qualifications:
    This includes conducting regular quality reviews on the following:
    • Quality Control reviews
    • File maintenance reviews
    • New account reviews
    • Online banking reviews
    • General LedgerExperience Level:
      Intermediate Level

      About Aston Carter:
      At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

      Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.

      The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

      If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Germantown , Banking Quality Assurance Specialist, Accounting, Auditing , Herndon, Maryland

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